You agree that the following terms and conditions (“Terms and Conditions”) shall govern the delivery of any support and/or maintenance services by Qmulos (“Support”) listed on an Order Document entered into pursuant to the Qmulos Software License Agreement (the “Agreement”) to which these Terms and Conditions are attached and made a part thereof. Subject to your termination rights set forth in the Agreement, ordering any Support from Qmulos or any authorized reseller indicates your acceptance of these Terms and Conditions. These Terms and Conditions are effective upon receipt and confirmation of acceptance of your purchase order by Qmulos or an authorized reseller (the “Effective Date”).
Additional Support. Support will be provided solely to the authorized individual(s) specified by you that Qmulos will communicate with when providing Support (“Support Contacts”). Qmulos strongly recommends that your Support Contact(s) be trained on the Your Order Document(s) will indicate a maximum number of authorized Support Contacts for your license level. You will be asked to designate your authorized support contacts, including their primary email address, following Qmulos’s acknowledgment of your Order Document(s).
(ii) materially diminished obligations for Qmulos; (iii) materially diminished your rights; or (iv) higher Support Fees during the then-current term. Qmulos shall provide you with thirty (30) days prior written notice (delivered electronically or otherwise) of any permitted material changes to the Support contemplated herein.
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